Dorek in one sentence
Dorek (دورك) is a digital waiting list for walk-in medical practices in Algeria: a patient in the room scans a QR code, gets an anonymous number and follows their turn on their phone. The code changes every 2 minutes, so only patients who are there can take a number. No names, phone numbers or health data. From 4 900 DZD a month, with a 7-day free trial (14 days on a colleague’s invitation).
Your patients
Will my older patients manage?
Yes. Anyone who can open their phone camera scans the code. Anyone who can’t, or has no smartphone, is added to the queue by your secretary or by you. They get a number and are called on the screen like everyone else.
What about patients without a smartphone?
The secretary or the doctor adds them to the queue with one tap. They are called on the waiting-room screen, like everyone else.
Does the patient have to install an app?
No. The ticket opens in the phone’s browser after scanning the code. No app, no account.
Can a patient take a number from home?
No. The QR code on the screen changes every 2 minutes, so you have to be in the waiting room to scan it. If the screen is off, a backup poster with a code of the day takes over; you decide whether to turn it on.
Which languages?
French, Arabic and English, on the patient’s phone and on the waiting-room screen.
Does the phone ring when the turn is near?
Yes, if the patient taps “Alert me when it’s almost my turn”. The phone rings and vibrates.
- On Android, this works even with the screen off.
- On iPhone, the alert with the screen off only works if the page has been added to the home screen. Otherwise, the patient keeps the page open, and must turn off silent mode to hear the ring.
What does the patient see while waiting?
Their number, for example A-008, their place in the queue, an estimated wait as a range (“about 20 to 35 min”) and the number being seen.
Why a range, and not an exact time?
Because no consultation lasts exactly as long as planned. An honest range is better than a time that won’t be kept.
Your waiting room
Which app can manage the waiting list of my medical practice in Algeria?
Dorek is made for this: a QR code waiting list for Algerian practices that see walk-in patients. The patient gets a number and follows their turn on their phone; you call the next one with one tap.
How do I replace the paper list in a waiting room?
With a screen that shows a QR code. Each patient who arrives scans it and gets a number, instead of writing their name on the list. You call the next patient from your phone, and the screen shows the number.
I don’t have a TV.
A TV stick (about 12,000 to 13,000 DZD, bought by the practice) plugged into a television, or a tablet on the reception desk, is enough.
What if the internet goes down at the practice?
Nothing is lost. Patients use their own mobile data. The screen shows “Connection lost” with the last known state, then reconnects by itself. You keep calling from your phone on 4G.
I also see patients by appointment.
Dorek runs the waiting room, not the diary. It doesn’t book appointments and works alongside whatever you already use.
My secretary won’t want to.
Your secretary learns it in 10 minutes, with the desk card. No more writing out the list, no more answering “Is it my turn?”.
How do I see an urgent case first?
Tap “Mark urgent” on the ticket and it moves to the front of the queue. You or your secretary can do it from your control screen; it only changes the ticket’s place and records nothing about the patient.
A patient I called doesn’t come.
You mark them as a no-show and call the next one.
I need to step out for a while.
Pause the queue. Patients see it on their phone and on the screen, and their place is kept.
There are several doctors in our practice.
Each doctor has their own waiting room in Dorek, with its own queue and screen. A clinic groups several rooms. From 3 rooms, the Clinic price applies.
How long does setup take?
A few minutes: open the waiting-room screen on the TV or tablet, and your page on your phone. The getting-started guide explains each step.
Price and subscription
How much does Dorek cost?
Essential costs 4 900 DZD a month per waiting room, all taxes included. Pro costs 7 900 DZD a month. Clinic costs 6 600 DZD per room, from 3 rooms. By the year, you pay 10 months for 12.
Is there a free trial?
Yes: 7 days, with no bank card and nothing to pay up front. 14 days if a colleague or a Dorek ambassador invites you. The Dorek team can extend a 7-day trial.
What happens when the trial ends?
If you don’t pay, patients can no longer take a number in your waiting room. As soon as the payment arrives, everything starts again.
How do I pay?
On a Dorek invoice: by CIB or Edahabia card through a payment link, or by CCP transfer.
Can I stop my subscription?
Yes, at any time. You keep access to the app until the end of the period you have already paid.
Do I have to buy equipment from Dorek?
No. You need a screen in the waiting room (a TV, a TV stick or a tablet) and your phone. The practice buys the screen or stick wherever it likes.
A colleague told me about Dorek.
Ask for their invitation link: your trial lasts 14 days. If you pay within 30 days after the trial, you get a free month, and so do they (two each on a yearly payment).
Data and medical ethics
What about patient data?
The ticket holds no name, no phone number and no health data. Dorek keeps the ticket number for 30 days, then deletes it. Nothing in it tells who the patient is.
Is this advertising for the doctor?
No. Dorek informs patients who are already in the practice. It publishes no list of practices, asks for no reviews and shows no ads on the screen. The only announcements on it are the practice’s own.
Who is behind Dorek?
Dorek is designed and built in Algeria, for Algerian practices that see walk-in patients. Who makes Dorek.